Introduction
The client has a mobile recharge application that operates globally. The client wanted to improve the UI/UX design of their mobile application. The primary objective of the project was to enhance the user experience of the app and to make it more intuitive, user-friendly, and appealing to its users.
Challenges
The existing mobile recharge application had a complicated user interface, which made it difficult for users to navigate and use it effectively. The client wanted to improve the user experience while also maintaining the app's functionality.
Solution
Our team started by conducting user research to understand the user's pain points, requirements, and preferences. We identified the critical areas of improvement in the existing application and designed wireframes to reflect the new user flow. The wireframes were tested with users to ensure the new flow was more intuitive and user-friendly.
After finalizing the wireframes, we moved on to the visual design stage. We created a modern, clean, and visually appealing design consistent with the client's brand identity. We ensured the design was responsive and could adapt to different screen sizes and resolutions.
The next step was to develop the UI elements, including buttons, icons, and typography. We used a consistent design language across all UI elements to ensure a cohesive and seamless user experience.
Our team conducted several rounds of testing to ensure that the new UI/UX design was user-friendly, intuitive, and easy to use. We also made sure that the design was compatible with both Android and iOS platforms.
Results
The development of the mobile and web app was completed within a few weeks. The app was launched, and the client's employees were trained on how to use it. The app proved to be a game-changer for the client, as it significantly reduced the time and effort required for record collection and receipt generation.
Technology Stack
Hotjar: To understand the user flow and get heatmaps of user interaction with the app.
Google Analytics: To gain insights on the customer journey and app usage.
Figma: To create wireframes and prototypes .
UserTesting: To test the application in real-time and gather feedback from real users.