Problem Statement

The client is a leading paint and coatings company headquartered in India. The company offers modular kitchen solutions, through an independent subsidiary. To help their agents provide best-in-class service to the customers, the clients wanted to build a mobile application as a one-step-solution to receive, track, process, and resolve customer complaints



We enabled the client to build a mobile application that would allow the client to show registered complaints to relevant agents and track the progress of their complaints. The mobile application was designed to be user-friendly and easy to navigate, with a simple registration process and intuitive interface.

To populate complaints in the app;

  • We built a flow by developing an integration with the clients’ Customer Relationship Management [CRM] system.
  • Once a complaint is registered with the Support agent and assigned to the relevant agent in the CRM, we will retrieve the complaints on the mobile application.
  • The agent can communicate with the customer through the application to book service visits and update them on the progress of the complaint.

We also build several other interfaces to help the client’s agents categorize the nature of complaints and allow them to fill in more information during their visits. These interfaces include 

  • Demos
  • Cleaning Requests
  • Contract Services
  • Installations

Moreover, the mobile application could register material requests which allowing the clients’ agents not just to request materials as needed but track their status. This helped them provide better service to the customer by staying top on every important aspect of service delivery.



Implementing two-phased solution helped the client track their learning resources' usage efficiently. The client could easily take the status of existing learning resources and manage them as needed. With the web portal and dashboard, the client could easily see which learning resources were the most popular among students and which ones needed improvement.


Technology Stack

Front End (FE): HTML, CSS, JavaScript, Bootstrap

Front End Framework: React JS

Back End: Core Java

API Framework: APIGEE

Mobile Development:Ionic

Database:SAP HANA